Support & FAQ


Support & Frequently Asked Questions

Welcome to Rheon Digital support.


Below you’ll find answers to the most common questions about our digital products.

Please review this page before contacting us — most issues are resolved instantly here.



📦 Product Access & Downloads

• How do I access my purchase?

After completing your purchase, you’ll receive an email containing your download link.

This email is sent automatically.

If you don’t see it:

  • Check your spam / junk folder
  • Search your inbox for Rheon Digital
  • Make sure you used the correct email at checkout

 

• I didn’t receive my download email. What should I do?

First, check your spam or promotions folder.

If you still can’t find it, contact us through the Contact page and include:

  • Your order email
  • The product name
  • Date of purchase

We’ll assist you within 24–48 business hours.


💻 Product Usage

• What format is the ChatGPT Time-Saver Toolkit delivered in?

The toolkit is delivered as a digital file designed for immediate use.

No physical product is shipped.

Delivery method: instant download link sent by email after successful payment.


• Do I need technical skills to use the toolkit?

No. The toolkit is designed to be simple, structured, and beginner-friendly, while still powerful for advanced users.


• Can I use this toolkit for commercial or business purposes?

Yes. You may use the toolkit for your personal workflow or business productivity.

Redistribution, resale, or sharing of the files is not permitted.

 

 

🔄 Refunds & Returns

Do you offer refunds?

Because we sell digital products with instant access, all sales are generally final once delivery has occurred.

However, refunds may be considered in limited cases such as:

  • Duplicate or accidental multiple charges
  • Verified technical issues that prevent access to the product and cannot be resolved by our support team

All refund requests must be submitted within 7 days of purchase and are reviewed on a case-by-case basis.

 

🔐 Account & Security

Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers.

Rheon Digital does not store your payment details.

 

 

📩 Still Need Help?

If your question wasn’t answered here, feel free to reach out through our Contact page.

Please include:

  • Your order email
  • Product name
  • A brief description of the issue

We typically respond within 24–48 business hours.

Support is currently available by email only (no phone support at this time). We appreciate your understanding.

— Rheon Digital